Contact & Support

1. Email support

Contact support@credvaultmd.com. For an invitation, use ‘Access request’. For privacy, data access, correction or account deletion, use ‘Privacy request’. For suspected account compromise or a vulnerability, use ‘Security report’. For payment questions, use ‘Billing question’.

Include the email associated with your account, the page involved and a short description. We may need to verify your identity or authority before making account changes. Never send passwords, authentication codes, API keys, patient information or full credential packets by email.

2. Useful controls in your workspace

Use My details and photo to update your profile. Use the saved document vault to upload or remove records. Use packet controls to revoke access. Credential expiration does not automatically delete files, and revocation cannot remove copies already downloaded by a recipient.

3. Current availability

Account access is invitation-only. Public NPI lookup is available to preview registry information; saving it requires an authorized clinician or administrator account. Live inbox importing, public subscription checkout and primary-source credential verification are not currently available. This service is not monitored for medical emergencies or patient care.